FREQUENTLY ASKED QUESTIONS

How do I renew my season tickets online?
Why should I renew online?
Where can I find my Customer # and/or my PIN?
I've logged in online before, but I forgot my Password, how do I get it?
I've logged in online, but I don't see my application. Why?
What is the benefit of purchasing a season ticket?
How do I upgrade my seats?
Why didn't I receive a renewal application in the mail?
What is e.Check?
Why should I pay with e.Check?
How can I purchase Donor Seats/Cougar Pride seats?
What is Cougar Pride?
I'm interested in a suite. How do I go about purchasing one?
How can I purchase parking passes?
I see I can buy tickets to donate to the Little Coogs program. What is Little Coogs?
I'm buying season tickets for the first time, where will my seats be located?

How do I renew my season tickets online?
Click the link for "Steps to Renew Online," which can be found on the Football Season Ticket Information page. This will walk you through the steps to renew online.

Why should I renew online?

• Online renewal is available 24/7. No need to worry about calling or finding a stamp.
• It's convenient, easy, secure, and worry free.
• You receive immediate confirmation that your order has processed.
• If you renew online using e.Check before the contest deadline, you'll be entered into a drawing to win some great prizes.

Where can I find my Customer # and/or my PIN?
If you have never established your season ticket account online then your Customer # (Acct. #) and your PIN were sent to you in an email from the Athletics Ticket Office. You will need both of these to sign in the first time you create your online account. Your PIN will only be needed the first time you sign if. Once you sign in you will pick your password. If you cannot locate this email, please call the Athletics Ticket Office at 713-GO-COOGS for help.

I've logged in online before, but I forgot my Password, how do I get it?
You should have received an email from the Athletics Ticket Office notifying you that your renewal was available online. That is the email address you used when you established your season ticket account online. You picked your own password when you created your account. If you have forgotten your password, you may click the "Forgot Password?" link; enter your email and your password will be emailed to you.

I've logged in online, but I don't see my application. Why?
There could be a couple of reasons that you don't see your application. First, click the Season Renewals link on the left side of the screen. If you click there and receive a message that you have no applications available, you are not signed into your season ticket account. If you received an email with your account number and PIN, sign out and on the Season Renewal page click the Register Now link to establish your season ticket account.

What is the benefit of purchasing a season ticket?
There are many benefits of purchasing Cougar football season tickets including:

• Savings off the regular single game ticket price.
• The same great seat for every home game.
• The ability to renew the same location from last year and have a chance to upgrade that location before new season tickets are sold.
• Priority to purchase before the general public for away games, conference championships, bowl games, and additional tickets to home games.
• Special offers, when available, like the 2008 NCAA Regional offer.

How do I upgrade my seats?
If you would like to upgrade your seat location, you must submit a request with your renewal. Please make the request as specific as possible. All upgrades are processed after the renewal deadline. Seat upgrades will be based on availability. If you are looking to move with other customers, each person must submit an upgrade request.

Why didn't I receive a renewal application in the mail?
Notification of online renewals being available was sent out via email in mid-March. This cuts down on time and costs of mailing out paper applications. Near the end of April, paper applications will be mailed out to those season ticket holders who have not renewed.

What is e.Check?
e.Check allows you to pay for your season tickets from your checking account. You will find a place in the payment screen that allows you to enter your account number and routing number. It allows you the convenience of paying with a check without having to mail in your application.

Why should I pay with e.Check?
By paying for your season tickets online with e.Check, the Athletics Department reduces the amount of expenses paid per account. The costs for printing and mailing the application, credit card fees, and printing and mailing the tickets will run anywhere from $10-$20 per account. By paying with e.Check, the application cost and credit card fees are reduced putting more money back into the program instead of expenses.

How can I purchase Donor Seats/Cougar Pride seats?
Cougar Pride seating requires a minimum $250 per year donation. For each $250 donation, you may purchase up to four seats in the Cougar Pride area. Field box seats, if available, may be purchased with a donation of $125 per seat, plus the ticket cost.

What is Cougar Pride?
Cougar Pride is an organization of alumni, fans, former student-athletes, coaches, and friends joining together to provide current student-athletes with a first class education and a chance to excel in the classroom and on the playing field. For more information, click here.

I'm interested in a suite. How do I go about purchasing one?
Suites are sold for the entire season. If you are interested in checking on the price and availability of a suite for the upcoming season, please contact James Nicas in the Cougar Pride office at 713-743-3793 or jnicas@uh.edu.

How can I purchase parking passes?
Season parking is a benefit of Cougar Pride membership. Each account receives one permit in the appropriate lot based on the donation level for the current year. Additional parking passes may be purchased by Cougar Pride members if they meet the donation requirements. All single game parking is sold the day of the game upon entrance, and is based on availability. Please refer to the Cougar Pride section of our website for additional information.

I see I can buy tickets to donate to the Little Coogs program. What is Little Coogs?
Little Coogs is a University of Houston community outreach program. The program's purpose it to expose at-risk and underprivileged youths from Houston and the surrounding areas to a college atmosphere. One of the ways this is done is through attending sporting events on campus. Your donated tickets are distributed to these groups who otherwise would not have the opportunity to attend. You will receive a tax donation form from All-N-One for any donations made to Little Coogs. For more information on the program, click here.

I'm buying season tickets for the first time, where will my seats be located?
If you are purchasing new season tickets your seats will be allocated after the renewal process and they will be placed in the best available location or as close to your request as possible.